No Possibilities - Senior Customer Service Representative Aon Employee Review

1.0
May 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Outside of the producers and management, the majority of people are great to work with. Great work/life balance if your life is your work and there's nothing else

Cons

Almost no upward mobility - there's a "you're in the position that meets our needs" attitude. Horrid outsourced IT support. Corporate focus on making the investors happy vs. meeting the clients needs Nepotism runs rampit Older, seasoned employees are under-utilized and usually the first to be let go whenever there's a RIF (which happens often)

Explore other reviews about Aon

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support and good people

Cons

Large company does mean that Tech/HR support usually involves an 800 number and call center.

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great role to transition into the insurance industry. Many resources and opportunities to expand technical knowledge. Client visits are great if you like to travel. Lucky to have a manager who doesn’t micromanage. If you’re organized, driven, and good at communicating you’ll do great.

Cons

Can be stressful at times around busy renewal cycles. Travel often depending on industry and clients.

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