Poor leadership, great coworkers. - Inbound Customer Service Representative Aon Employee Review

3.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, great group of people to work with. No weekend or overnight shifts. Clean work environment and great location.

Cons

Unless you are a supervisor or Case Manager, there is no such thing as work/life balance. If you need time off to see a doctor, or to take your kid to a doctor, you will be given a hard time and made to feel like you are not part of the team. But if you are a case manager or supervisor you can seemingly take as much time off as you need, or work from home.

Explore other reviews about Aon

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support and good people

Cons

Large company does mean that Tech/HR support usually involves an 800 number and call center.

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great role to transition into the insurance industry. Many resources and opportunities to expand technical knowledge. Client visits are great if you like to travel. Lucky to have a manager who doesn’t micromanage. If you’re organized, driven, and good at communicating you’ll do great.

Cons

Can be stressful at times around busy renewal cycles. Travel often depending on industry and clients.

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