Great Company for Personal and Profession Growth - Customer Service Representative Aon Employee Review

4.0
Jul 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Two words: Best Practices. AON exercises what's known as best practices for companies in just about every single stage of being part of a Fortune 500 company. Benefits like 401(k) matching, health insurance, tuition reimbursement, PTO (personal holidays, vacation, sick), ref incentives, etc. And all the benefits start from day 1! Managers are approachable, my team is considered large and I honestly feel privileged to have all of them as co-workers. Everyone is very supportive and truly strive for personal and professional growth. The job itself can be stressful, but when you have a great team like I do everything just seems fantastic! I honestly can't describe how much I like and appreciate my job, I'm a critical thinker and my position requires just that from me on a daily basis. With that said, I feel right at home every day. Glad to be part of the team.

Cons

PTO time is hard to use, granted right off the bat you start off with a lot to be used, but if there are client needs to be met you can't use them until a day is available. Also, if there is going to be a blackout period to use PTO, then some PTO should be able to be carried over to the next year. Use it or lose it rule in this case is unnacceptable. Stressful job and maybe not enough pay for the amount of knowledge and responsibility on you, but with that said if this is an entry level position you'll start off with not the great pay but the right pay, then it becomes the great pay. because once you gain experience and are truly a veteran, the raises along the way will truly reflect your value and you will be getting paid what you deserve. But just like everything else in life, you have to earn it!

Explore other reviews about Aon

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support and good people

Cons

Large company does mean that Tech/HR support usually involves an 800 number and call center.

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great role to transition into the insurance industry. Many resources and opportunities to expand technical knowledge. Client visits are great if you like to travel. Lucky to have a manager who doesn’t micromanage. If you’re organized, driven, and good at communicating you’ll do great.

Cons

Can be stressful at times around busy renewal cycles. Travel often depending on industry and clients.

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