Pros
The “Company” is great! Everyone in other departments are nice and friendly. Even the management team in other departments are nice. The company has a great vibe overall! My department had what we call a “Wafflethon” which was fun and tasty!!!
Cons
Overall the culture at the Contact Center was great just the management team needs help. Not the new managers their great the old managers. Once we moved we started loosing tons of agents roughly about 20+ in a matter of 3 months once the senior manager was promoted to her role. She even fired the best manager we’ve ever had!!! Although I wasn’t on his team I wish I was he seemed to care about his agents and their advancement within the company. The senior manager over the maintenance side seems very snobby now and doesn’t seem to care about the agents anymore. I once walked past her office (her door cracked) and heard her talking bad about the other managers and agents to the other female manager whom no one knows what she does anymore. I once needed a day off for personal matter and was denied due to business needs. I requested in advance like 5-6 days ahead. Even another agent was denied her time off due to her schooling. So now she misses class because she doesn’t want to lose her job because they won’t adjust her schedule. This department has gone down hill since the new senior manager. I will be looking for a new company to go with. I love appfolio but the director and senior manager need serious adjustments. I don’t mind doing my job which I’m suppose to but if you can’t feel any advancement with the company why work there especially if you can’t get any raises stuck at $13 unless promoted.
