Just another parasitic corporate entity that puts profit over people - Customer Care Representative AppFolio Employee Review

1.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Will give you mental health issues

Cons

• Will get fired immediately the second you underperform • Do you complain about how high the rent is? Good thing you get to appease the parasitical landlords at this job. • The training is a complete nightmare, and while they tell you reach out for help it takes half a day for anybody to respond. • They will lie to you about the details of the job. • Very cult like atmosphere, if you don't drink the Kool-Aid of the company you definitely will not survive. Independent free thought is not welcome. • Extremely underpaid for a customer care role to be berated by management and clients.

Explore other reviews about AppFolio

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Cons

None that i can think of.

3.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
1w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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