Pros
-Work from home -Insurance is awesome and starts your first day! -Great pay and benefits
Cons
- It is impossible to get a normal 9-5 weekends off shift. You will be working weekends, holidays (including Christmas), and a TON of overtime. - They pressure you hard to work overtime. They make it clear you won't get a promotion or a good review if you don't work overtime. -You have no support when you are having rough calls. You just have to sit on the phone and let the customer verbally abuse you. -They do not train enough in higher positions. When you ask for help they promise you they will get help but it never happens. -When you get really sick you are forced to take a medical leave and they won't work with your schedule. -They will not adjust your schedule for kids, school or anything unless you jump through hoops to get a doctors note for medical reasons. -They get really aggressive when your scores are perfect even if it is just a bad month. - Bathroom breaks are saved for during your 15 min break or lunch break. Hold it otherwise. -If you find that you can not handle a promotional roll they will not let you move back to an older position. They tell you to stick with it or quit.