Pros
Decent pay. Company name looks good on a resume *outside* of Silicon Valley.
Cons
It doesn't matter how efficient you are--if you work for AppleCare (or other departments, probably), you will be unofficially on-call literally 24/7/365 for constant fire drills (fake emergencies). If you don't answer a phone call at 2 a.m. during a supposedly slow period or bring your computer with you on vacation, you could lose your job. Upper-level managers have zero tech background and no clue what anyone below them does. You'll get further by smiling than by working hard. So many people are burned out that fully half of the people on our 80-person team are applying for jobs outside of Apple, yet there are never any repercussions for management when anyone manages to escape. Super racist environment, too. Most Latinx employees work as custodians or in the kitchen, and Black employees are nearly nonexistent. People keep mentioning health benefits as perks, but what good are benefits and time off if you're not allowed to use any of them?