Pros
I love the company. This whole review mostly applies to Applecare, which seems to almost be a different company entirely from Apple. It's maybe mentioned once in the SJ bio. Good pay and benefits. I was proud of the products and services that the company provided. It's hard to say whether this has changed over time, but I definitely see it with more nuance.
Cons
It seems Applecare would mostly hire people who love the company, perhaps so they wouldn't realize how incredibly unorganized the system it is and what a bummer the actual work is. The day-to-day was awful. It felt like being yelled at 40 hours a week with very commiseration from co-workers. The retail employees barely seemed to know how Applecare worked, and Applecare barely seemed to know it worked. When I joined, I had met my manager face-to-face, but after being promoted a few times, I got shuffled around a lot, and management was a mess. I never met any of those managers, none of them cared about my performance or ever really got to know me, and it made it difficult to advance further when I didn't live in the same town as everyone else (the main hubs at the time were Sacramento and Houston). When I gave my two-weeks notice, I e-mailed it to the three possible managers who would have cared (as I recall, my team's previous manager, the brand new manager who had recently come to my team, and a backup manager, since the new manager was already taking time off), and I didn't hear back for a few days. On my last day, nobody contacted me, and I had to call the tech team to ask what to do.