3.0
Mar 9, 2016
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
Great pay, awesome discounts, job security, learn a lot about Apple products, most customers are really nice and understanding, the company is not too strict, feel like a part of the "Apple Society"
Cons
Stats and the goals set by the managers are unrealistic, I don't agree and understand the call flow metrics, this is coming from a representative who worked at a call center for over 4 years with awesome stats, they are unable to take off customer surveys even if the survey was not about the call you had with the customer so you get "dinged" for it. Also when you get a call that need to go to the correct department good luck having a representative in the correct department take the call over, they tend to not want to do their jobs.