Pros
I made decent money and stayed off of welfare as a single mom. The hours were flexible and I met some good people.
Cons
I learned that most people lack basic communication skills, whether it's a co-worker, mgmt., or clientele. Mgmt., was in constant chaos due to the psychological harassment/abuse inflicted on them by their higher ups. As a staff, our shifts and sections were constantly threatened by our amount of sales and up sells, when half of the time people complained about their food and got discounts; making it impossible to stay consistent in the top percent. At the first applebee's I worked at, they cut our shifts if we started to make too much money. The franchise office lost my paperwork and lied by saying that they never received it when they had in fact made the confirmation that they had. A lot of the people who work there don't grow past the emotional maturity of 18, but I think that's a lot of people in any job. The clientele has made me lose faith in humanity.