Middle-level managers --- not just a few, all of them -- do not take their customer's long-term welfare of their employee's long-term welfare into consideration. They also seem to care overly about cozying up to their bosses than actually delivering results. As long as something looks good on paper, it is fine if the foundations are hollow. Meanwhile, the senior managers keep pushing down a new managerial fad every now and then. It would be funny if it weren't such a depletion of true enterprise value.