Seasonal Sales Success - I sold the most upgrades in months where customers had the most complaints. In fall and winter months customers are not in need of heftier treatment packages, so commission dropped dramatically.
Inconsistent Practices - We were trained to be thorough in the meetings, then told to skip steps in the field. Getting more stops done was more important than doing a good job. Half of the customers were dissatisfied.
Overworked - While healthcare benefits were great, the lack of flexibility made it impossible to schedule appointments. Many of my coworkers had no time to take care of things at home. One went to coach his kids' sports games in their work clothes because they didn't have time to change beforehand. Customers were added to routes without warning, sometimes changing an 8 hour day to an 11 hour day. This made it impossible to make plans or commitments outside of work during the spring, summer and early fall months.
Lack of Community & Social Disconnection - Weekly meetings looked and felt like a detention center. Coffee and energy drinks were being chugged to offset the lack of rest and bags under everyone's eyes. Managers did their best to bring positivity and excitement into the meetings, but with everyone overworked, exhausted, and under acknowledged technicians are just asked to work faster and harder every week.
There was no time to build substantial friendships within the company. Meetings were held, supplies replenished, then off to the races to try to get home before 8pm.
Don't put in two weeks. Just quit. All of my colleagues that left the company put in a notice and were fired the next day.
