High Pressure & Turnover - Assistant General Manager Aramark Employee Review

3.0
Feb 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Company Car Program ($525/month with fuel card), Hardly any weekends (for upper management only). Company lunches all the time. Salary can be nice. Target bonus is 20% of your salary paid annually in December. Pretty attainable to hit the target. Company credit card, laptop and cell phone.

Cons

Training sucks. Very much learn on the job as you go. Dealing with staff is challenging (call-ins, turnover, complaints) It is a very high pressure sales environment, if you don't perform you will have to explain why. 3-4 price increases per year. Sounds like no big deal, but when you have to explain to customers with no good reason, it is challenging. The biggest part of the job is putting out fires that the company created (mostly around price-which always goes up). Customer retention is a key metric which is hard to manage when you keep raising your customers prices-who would stay?? Benefits are expensive. If you spouse has an employer that provides benefits and you use Aramark, you will be charged $25 per paycheck as a "working spouse fee". 401K match was minimal and confusing as to how to attain-only paid out once per year-it sucks. Remember, if you go for this position you will be responsible to increase sales (high pressure), put out fires with all size accounts daily, deal with petty staff problems (calling in sick, covering for that call in, and hiring all the time because employee retention sucks), and finally making multiple price-increases stick (get the customer to pay it and not quit). I would not recommend this job.

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5.0
Jun 11, 2026
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Pros

Family friendly work environment and wide range of experiences

Cons

typical corporate bureaucracy and slow moving corporate wheels

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as a Lead Barista has been a rewarding experience that has helped me grow both professionally and personally. The role has strengthened my leadership, communication, and problem-solving skills while allowing me to mentor and support team members. I enjoy creating positive customer experiences, managing daily operations, and ensuring high standards of quality and service. The fast-paced environment has taught me how to multitask effectively, stay organized, and work under pressure. This position has also provided valuable experience in training staff, inventory management, and team collaboration. Overall, being a Lead Barista has been an excellent opportunity to develop skills that are transferable to leadership and project management roles.

Cons

While being a Lead Barista has provided valuable leadership and customer service experience, the role can be challenging at times. The fast-paced environment often requires managing multiple responsibilities simultaneously, including customer service, beverage preparation, inventory management, and team support. Staffing shortages and high customer volume can create stressful situations, especially during peak hours. The position also requires long periods of standing, frequent lifting, and maintaining energy throughout the shift. Additionally, balancing leadership responsibilities with daily operational tasks can be demanding, particularly when addressing customer concerns or training new employees while meeting service expectations

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