Great People but company not pushing forward - Claims Adjuster Arbella Insurance Employee Review

2.0
Apr 5, 2017
Recommend
CEO approval
Business Outlook

Pros

The people I had the privilege of working with were naturally good hearted people . There were different activities the company does to get the coworkers together and leads for a great culture and home away from home .

Cons

Working in Claims is the heart of an insurance agency . Arbella is competing with the top agencies around the world and with that being said they are extremely behind on the technology. Not having the right tools to successfully do your job has caused many employees to leave and come to work overwhelmed and dissatisfied . The company is understaffed in claims but home office refuses to add more people so that work flow is more manageable . Everything is outdated from the website , sending paper mail for everything and the countless phone calls that could be solved by having the proper technology imputed . We are overworked and underpaid .

Explore other reviews about Arbella Insurance

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- I joined Arbella right out of school and 30 years later I couldn’t be happier. I love being part of this organization and enjoy coming to work every day. - Arbella puts a lot of emphasis on their employees. Employee engagement is important to them. They are always looking for feedback to ensure everyone is getting what they need. If a change is needed, they are not afraid to make it. - Work life balance is something that is important to me and Arbella feels strongly about it as well. It is not just a slogan to them; it is something they stand by. - Advancement opportunities - Arbella’s benefit packages are second to none. There are several different options available, especially if you have a family (health insurance, 401K, flex spending, tuition reimbursement, eye care, life insurance, etc…)

Cons

- Working in claims can be fast paced and requires you to think on your feet and make decisions quickly. Although I personally enjoy this type of work, it may not be for everyone.

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Arbella Insurance Response
1w
Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our emphasis on employee engagement, work-life balance, and career development, among many other things. We genuinely value this feedback, especially coming from a long-term employee. Thank you for being a member of the Arbella community!
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Faced paced environment Always busy (makes the day fly by!) Can work independently but can always refer to my team for help Great relationships with my colleagues Love the research aspect of underwriting Collaboration with agents Plenty of opportunities for promotions and career advancements

Cons

System issues Sometimes unreliable network Tough emails/phone calls Smaller team so often times we cannot get everything done in a day that we want too and need to get done

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Arbella Insurance Response
1mo
Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate Arbella’s work environment, support from management, and career opportunities—among many other things. We’re always seeking ways to improve our workplace and maintain our "best place to work" reputation, so we genuinely value this feedback.
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