Stay Away!!! - Central Intake Referral Manager Arden Courts Employee Review

2.0
Dec 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Salary Enjoyed the job in itself getting patients info needed care

Cons

NO FLEXIBILITY: This job does not have ANY FLEXIBILITY, even with the pandemic, majority having kids, they do not care about family emergencies etc. Past management did but once they left, ppl who should not be in mgmt positions do not care. Expect staff to work 24 hours with no regards when insurance companies close a certain time and holidays/weekends. Speaking of Pandemic…. Back track to March 2020 beginning of pandemic, one of our staff tested positive. Our office is VERY SMALL ( we are not 6 ft apart) with 10-15 people in a tiny box, we were told we all will be fine and had to stay in the office even after someone tested positive. The office wasn’t disinfected not once. It took for one staff family member to call the state and report it for us to be sent home the very next day and quarantine. But they sure rushed us back into the office. This incident alone shows you how much they care for their employees health and well-being. Fast forward to now… 2 employees tested positive and many others with COVID symptoms, no precautions taken, we weren’t even notified, luckily some talk. We had to go request to be tested ourselves. STILL the office was not disinfected either. Speaking of disinfect…. What’s always said to us “You’ll are CORPORATE EMPLOYEES” however, this office full of corporate employees have to clean the office and their own bathroom daily, which the office in general is disgusting. Corporate employees are in corporate buildings, not placed in a box of an office inside a dirty Skilled Nursing Facility in the basement. There is a lot of pettiness when it comes to employees in the Central Intake office; however, the other Marketing employees are not held accountable for what they are not doing properly like their job or provide what is needed in order for the patient to be successfully brought into a facility in a timely manner. The liaisons have so much free will to do what they want and not be reprimanded for the lack of job they do. We have unnecessary meetings internally and externally that does not resolve anything. Internal meetings where the employees state their concerns, recommendations and issues, but nothing never get fix. Mgmt believe what they say is the right way and how things should go, when they are not the ones that do the job or even know what we as employees do. In addition, we have external meetings with corporate, in which we are told not to speak up at these meetings. Micromanaging staff

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Arden Courts Response
4y
We greatly appreciate you taking the time to share your experience with us. As a company, we believe our employees are the heart of our business and should be treated as such. Open communication, respect, and creating a positive environment across all of our facilities are top priorities. Although we cannot discuss specifics on a public space, we encourage you to reach out to our Care Line so we can hear more about your concerns, call 800.366.1232 or email careline@hcr-manorcare.com.

Explore other reviews about Arden Courts

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The best HR I ever met!

Cons

Nothing much to say love it here

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Arden Courts Response
4d
Thank you for sharing such a positive review! We're delighted to hear that you've had such a great experience, and your kind words about Hazel mean a great deal. We strive to create a supportive and welcoming environment for every team member. We appreciate your feedback and are grateful to have you as part of our team. Thank you for all that you do to support our residents and each other!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked in healthcare for a while, and Arden Courts has been one of the most rewarding places I've worked. Memory care is definitely challenging at times, but it's also incredibly fulfilling to build relationships with residents and their families and see the impact you can make every day. One thing I really appreciate is that the work environment feels much more manageable than skilled nursing. It allows staff to spend more quality time with residents and focus on what really matters. The residents become like family, and the team genuinely cares about them. The company is also smaller than many large healthcare organizations, which I see as a positive. There is a clear structure, expectations are straightforward, and you don't feel like just another number. Leadership is accessible, and there is support when you need it. The benefits are excellent, and there are opportunities to learn and grow within the company. No workplace is perfect, but overall Arden Courts has been a great place to work, and I would recommend it to anyone interested in memory care.

Cons

Low tuition reimbursement, but they do have some!

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Arden Courts Response
2w
Thank you for taking the time to share such a thoughtful review and for your dedication to Arden Courts over the past several years. We're honored to hear that your experience has been so rewarding and that you've found purpose in building meaningful relationships with our residents and their families. It's especially gratifying to know that you value our person-centered approach to memory care, our supportive team environment, and the accessibility of our leadership. We strive to create a workplace where employees feel valued, supported, and empowered to provide the highest quality care, so it's wonderful to hear that reflected in your experience. We also appreciate your feedback regarding tuition reimbursement. We are always evaluating our benefits and programs to better support our team members' personal and professional growth, and input like yours helps inform those conversations. Thank you again for your commitment to our residents and for recommending Arden Courts to others interested in a career in memory care. We're grateful to have you as part of our team and look forward to your continued success with us.
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