Pros
Beautiful showroom environment, good employee discount, and opportunities to use creativity and design skills to help clients. Motivated consultants can earn good commission.
Cons
I worked in the Salem, NH showroom with five other salespeople and one manager. The Design Consultant role is highly competitive and stressful, with far less structural support than the job requires. Corporate training consists of approximately two weeks of Zoom-based onboarding, followed by informal shadowing on the sales floor. Because commission is earned on an open sales floor, competition among colleagues is constant and can create a tense work environment. Store-level leadership is a significant weakness. Support from store management is often inconsistent and slow, particularly when client issues require timely decisions. Communication tends to shift depending on the situation, making it difficult to get clear direction or reliable follow-through. A pattern of conflict avoidance and delayed decision-making frequently leaves problems unresolved, which negatively impacts both the client experience and employee morale. If you are expecting to consistently be treated in a respectful, honest, and professional manner, this environment will most likely fall short of those expectations. At the corporate level, systems, technology, and internal processes feel outdated and inefficient. Simple client questions often require multiple emails, with response times stretching from days to weeks. By the time answers are received, clients have often lost interest. Overall, tasks that should be straightforward are unnecessarily labor-intensive due to limited support and poor operational infrastructure.