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Arizona Financial Credit Union

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Nice Place To Work - Member Service Consultant (Teller) Arizona Financial Credit Union Employee Review

5.0
Aug 12, 2010
Recommend
CEO approval
Business Outlook

Pros

The core of Arizona Federal is kindness, respect and do your best. Feel free to disagree but make sure you have a plan B to suggest and work on The CEO writes a quarterly information email. It is open, direct and even sometimes funny. He must hear gossip because he will reference the gossip and comment on if it hits the mark! The people who work here are kind to each other and to the members. The members are way involved. They know the staff, the management and what is going on at the Credit Union Senior management has an open door policy and they actually mean it and believe in it. Efficiency suggestions are well-taken Transparency. No surprises. The CEO is smart and a hard worker My managers are smart and hard workers

Cons

Although Senior management has an open door policy and they actually mean it and believe in it, this doesn't necessarily always trickle down to the next level of management. I don't know why that is, it just is. No non-management level telecommuting The branches run lean (short-staffed) and our managements' management is buried in paperwork instead of helping out on the front lines

Explore other reviews about Arizona Financial Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay scale, easy to promote as they lay out the requirements for you, and amazing culture with management who wants to see you exceed

Cons

Point-based attendance system, certain branches have less help/attention than others, extremely conservative with approving loans

2.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

At home, no call time limits, friendly co workers that are happy to assist, at office once a month sometimes two for important updates.

Cons

Lots of metrics to follow (referrals, call quality, adherence and attendance at a high percentage), no follow ups, training differs (especially when a new item comes out), long wait times to get support from other departments that you would call for help with a member. When on hold waiting for another department to answer if you reach out via message for help they would reply to "use your resources" rather than help real quick. Lots of new verification that came out recently that QA is obviously not caught up with - their go-to is to ask if a situation happens a lot rather than help with what has happened.

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