Pros
At home, no call time limits, friendly co workers that are happy to assist, at office once a month sometimes two for important updates.
Cons
Lots of metrics to follow (referrals, call quality, adherence and attendance at a high percentage), no follow ups, training differs (especially when a new item comes out), long wait times to get support from other departments that you would call for help with a member. When on hold waiting for another department to answer if you reach out via message for help they would reply to "use your resources" rather than help real quick. Lots of new verification that came out recently that QA is obviously not caught up with - their go-to is to ask if a situation happens a lot rather than help with what has happened.