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Arizona State University

Engaged Employer

IT Help Desk Specialist - IT Specialist-ASU Help Desk Arizona State University Employee Review

2.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

-Tuition is partially covered if you want to take classes at ASU -High Tech help desk with wireless headsets and dual monitors -Management is helpful in getting you into other departments if that is your goal

Cons

-Understaffed so you're constantly busy -No flexibility with schedules -You wear tons of hats/ Variety of calls with little information on how to assist on those calls -Some people (like myself) are asked to do double the work than others for the same pay and you can't really say no -Little to no feedback on performance/ one on one meetings because of service levels -High turnover rate, thus creating more work

Explore other reviews about Arizona State University

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere and truly excellent benefits. Every day is a little different.

Cons

Need to wear a lot of different hats and understand both the academic and business sides, which can be challenging. Having to pay for parking.

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible working schedule and super friendly supervisors. It is a great place to work overall.

Cons

Continuous monitoring of your work and your time on calls can feel intimidating, but overall, the staff is very supportive.

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