Pros
Made some good friends that I worked with.
Cons
My overall impression of the SaaS job at ASU is unfortunately far from positive. While I acknowledge the complexity of implementing SaaS solutions in a large educational institution, the challenges I encountered were, in my opinion, beyond what should be expected in a well-established organization. One major issue I encountered was the lack of effective communication throughout the implementation process. Critical information about the project timeline, expectations, and potential roadblocks was often unclear or not communicated at all. This resulted in confusion among team members and a lack of transparency regarding the project's progress. Furthermore, the training provided for the new SaaS tools was insufficient. The training sessions were rushed, and there was minimal follow-up support for staff members who struggled to adapt to the new system. This not only hindered productivity but also created an atmosphere of frustration and resistance among team members.