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      Article

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      Great company that’s still growing - Customer Care Agent Article Employee Review

      4.0
      Aug 3, 2020
      Customer care agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This has, hands down, been my favourite job. I’m shocked to see all of the negative reviews lately. You’re a customer care agent, working in a busy call centre environment during a pandemic. It’s going to get busy, that’s inevitable. The team is amazing. The relationships you make along the way are what keep you going. People are genuine and kind. Nothing is perfect and at the end of the day it’s a job that can get extremely stressful. Still, you have proper resources, people listen and you’re also provided with the tools you need to get your job done. This was the first role I was ever trained for where I had the opportunity to learn and practice before I was thrown onto the floor. People care about you and your success

      Cons

      Benefits could be better. Article should consider contributing to RSP. More staff! Never stop hiring. The turnover is REAL and that shouldn’t be surprising now. Be prepared and staff your team adequately before you burn people out. That was a lesson that was learned this year.

      avatar
      Article Response
      5y
      Thank you for sharing your experience working at Article on the Customer Care team and for your suggestions on what we can do to be better. It sounds like you enjoyed your journey with Article. We are always open to listening to our employees, both past and present. We considered offering an RRSP matching program but made the decision in 2020 to introduce an employee stock option program for all employees at Article. We felt this aligned best with our guiding principle of ownership mindset and ensured all employees have an opportunity to have equity in Article. We could not agree with you more on continuing to build the Customer Care team. All the best to you! Sonia HR Manager

      Explore other reviews about Article

      5.0
      Jul 24, 2025
      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with smart dedicated people.

      Cons

      Very early start times, but not an issue for early risers.

      2.0
      Jan 28, 2026
      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, pay, and work environment

      Cons

      Management team, work environment, Human Resources team, and legal team.

      avatar
      Article Response
      4mo
      We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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