Good company but needs improvement - Customer Care Specialist Article Employee Review

3.0
May 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Compensation. Lots of opportunities to grow

Cons

Work on holidays and weekends. Disorganized schedules.

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Article Response
5y
Thank you for taking the time to review working at Article, and we're glad you recognize the opportunities to grow within the organization and of course the compensation. While our long-term schedules are pretty regular to ensure everyone knows what days they'll be working on, with our guiding principle of Customer Obsession, we do need to adjust hourly schedules and focus to deliver outstanding service levels. Best, Brad

Explore other reviews about Article

5.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Working with smart dedicated people.

Cons

Very early start times, but not an issue for early risers.

2.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay, and work environment

Cons

Management team, work environment, Human Resources team, and legal team.

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Article Response
4mo
We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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