Good for remote work - Customer Care Associate Article Employee Review

4.0
Sep 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive salary for remote customer service work. Team spirit is high. Good values and morals. Good employee discount & benefits High level of service on customer satisfaction which makes the job much easier in a lot of ways

Cons

Can be overwhelmingly busy Very call center-y Room for improvement in training cross departments to help everyone understand each other’s roles ( customer service, delivery care team)

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Article Response
3y
Thank you for sharing your feedback. I’m happy to hear your team has such a positive impact on your overall experience - our Win Together spirit in action. We’re always using this feedback to identify and continue to improve our Particle’s overall experience. This is important to us. As always, we encourage you to have conversations with your direct manager, team lead or our People & Culture team if we can better support you and your development.

Explore other reviews about Article

5.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Working with smart dedicated people.

Cons

Very early start times, but not an issue for early risers.

2.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay, and work environment

Cons

Management team, work environment, Human Resources team, and legal team.

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Article Response
5mo
We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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