Stay away! - Manager Article Employee Review

1.0
Mar 24, 2023
Recommend
CEO approval
Business Outlook

Pros

The people at Article are still trying!

Cons

I am deeply disappointed by the experience I have with Article. The company's executive leadership is shockingly incompetent, and it is clear that they have no idea how to lead a company of this size effectively. The Marketing Leadership, for instance, has risen through the ranks quickly but is clearly not cut out for leadership in an e-commerce business. They default to micromanaging, which has caused a great deal of turnover within the department. Despite making major mistakes, they seem to be immune from any consequences, which suggests that they're part of a tight boy's club that values loyalty over competence. Thinking they're the smartest person in the room, despite having no idea how to create and execute a proper strategy is infuriating. The CEO is no better, with a clear unconscious bias that has led to drive-by management and a shocking lack of knowledge about his own business. While he likes to discuss issues on a philosophical level, people are losing their jobs due to the company's lack of direction. Maybe this is the reason why we don't have a BOD, there is no one to hold him accountable. The COO is stubborn and unable to collaborate effectively with his colleagues. He has failed to secure buy-in for a new operating system, which has resulted in a failed implementation. If this situation is not rectified soon, Article is in danger of collapsing, despite the many talented people within the company who are still trying to make a difference. The entire executive team appears to be unaligned, and this has been a major point of feedback from employees. However, instead of looking inward and addressing these concerns, employees are told that they will 'explain' the company's strategy one more time. This kind of dismissive response only serves to exacerbate the frustration and disillusionment felt by those who are struggling to make sense of the company's direction. In conclusion, I strongly advise anyone considering doing business with Article to look elsewhere.

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Article Response
3y
I am saddened to read that you are deeply disappointed by your experience at Article. It appears we have both been at the company for more than three years and have witnessed our growth, collective successes, and challenges. I would be the first to admit we have been experiencing growing pains as we continue to mature and build our company. Without the right context or clear communications, it's hard to understand the full picture and I recognize we have work to do to share our direction more effectively. Like many companies, in 2022 we needed to re-strategize given the current business climate and we have not always done a great job at communicating this internally. Regardless of challenges, how we work will always be guided by our company values such as Winning Together which encourages open honest dialogue in the spirit of being better. We provide a number of channels for employees to provide feedback such as: engagement surveys, pulse checks, focus groups, All Hands, Ask me Anything, and 1:1 discussions that anyone can have with any leader in the company. The leadership team, which includes myself, reviews all feedback in an effort to identify themes and actionable solutions. We take feedback from our employees seriously and thoroughly discuss all themes in the pursuit of making Article a better company. Our current strategy has set us on the right path and placed us in a position to take on future challenges. That said, we do acknowledge we have work ahead of us to be the company we can all be proud of. Given you are a current employee, I would love to have a completely confidential conversation with you to help me better understand the context behind how you’re feeling and to look for potential solutions together. Caroline Schein People + Culture, Vice President

Explore other reviews about Article

5.0
Jul 24, 2025
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CEO approval
Business Outlook

Pros

Working with smart dedicated people.

Cons

Very early start times, but not an issue for early risers.

2.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay, and work environment

Cons

Management team, work environment, Human Resources team, and legal team.

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Article Response
4mo
We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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