Not worth it - Customer Care Representative Article Employee Review

We expect a lot from our Customer Care agents, they need to be both well-rounded and well-versed in everything we offer to our customer, because we don’t have narrow and limited focused customer care teams like other organizations. We see this wide scope and opportunity to help our customers through multiple stages of their experience as a plus, but we understand it might not be for everyone. We strive to make this clear in our job postings when and throughout the interview experience. We are also investing heavily in tech modernization to simplify our systems and make it easier for our agents to offer remarkably better customer experiences.