Pros
The delivery team is outstanding. The average project team is far better than most teams you will typically work with.
Cons
Unfortunately this little company is missing a sound strategy. There a severe lack in sales skill or even awareness. The focus an expertise of arvato is way too limited and not surprisingly this results in very few clients which is a significant risk. You would never put your retirement investment in only one basket, why your career? Then there is a Paralyzing dependency on the German headquarter. Most profits do not remain in the US but have to go to Germany. There is no way strategic investment could be made. Even if they were approved, no decisions are being made. The middle management is secretive and 'cliquey'. The top management has caused this mess.