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      Ascensus

      Engaged Employer

      Ascensus reviews

      Terrible job, - Participant Services Representative Ascensus Employee Review

      1.0
      Nov 20, 2020
      Participant services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with some decent people in your department

      Cons

      Ascensus, especially in participant services, is the embodiment of "You are only a number to us." Ascensus doesn't have your best interests at heart. They have a culture of not doing internal hiring, so they are not looking to ever promote you. They just try to keep you at the current participant services department, if you ask about promotion they just say you need more time. RAMPANT FAVORITISM

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      5.0
      Jun 3, 2026
      Compliance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

      Cons

      Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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