3.0
Oct 6, 2016
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
-Friendly and welcoming coworkers -Laid back office environment -Decent/competitive overall salary and benefits -More experienced coworkers usually are willing to help new hires with difficult issues
Cons
-management clearly does not value the support employees -lack of training on certain supported software -poor vision and direction from the top down -support branch is understaffed for the amount of customers/cases. this makes it difficult to meet metrics set by management -salary was okay, but very poor pay increases while I was there; not enough to keep up with rising cost of living