3.0
Apr 11, 2010
Anonymous employee
Current employee
Recommend
CEO approval
Business Outlook
Pros
If you are in a right team it is a great place to work. You will learn call centers inside out and be ready to shine in that segment. Aspect controls about 60% of the market of outbound predictive dialers so it is hard not to work with Aspect software if you work for a call center company.
Cons
If you have to work with UIP developers you will fight uphill battle for scraps of knowledge they decide to pass on. They never willingly share any information with anyone, they keep the source code secret even from the people trying to support their code. They must be truly ashamed of it because there is about 8,000 defects entered against the UIP product alone.