Pros
CEO in touch with where the business is going and the industry, approachable too Aspect adopted a fresh market approach adding to the Voxeo cloud with its Zipwire true cloud contact center - its actually VERY impressive Aspect also extended its Unified IP and WFO solutions into full hosted or hybrid solution options Solutions are complete, visually impacting to end users and future-ready. Exciting for workforce too! In contrast to other customer experience companies Aspect is actively pursuing channel partners Aspect Innovation Exchange gives partners a chance to share their own differentiation The company is gaining new business each quarter Aspect is still investing in adding business process differentiators to its products Great digital services team and Microsoft product integrations allow for broader solution offerings combined with attractive web based UIs Aspect is investing in R&D for NEW solutions - watch this space! Increasing number of customer stories to share Its a changed company
Cons
Micro management in some areas Slow recognition of accomplishments by some analysts Often known for particular products and labeled for them even though it has a complete suite of products Low visibility in market versus competitors; low event presence