2.0
Jun 1, 2015
Anonymous employee
Former employee, more than 8 years
Recommend
CEO approval
Business Outlook
Pros
It used to be a good company for people in early stages of their careers. If one has interest, there are resources that can help build the basic fundamentals of the contact center industry.
Cons
Too many so called "Workforce Adjustments". After a while these layoffs take the focus off work as the intent seems to just survive the next layoff. This adversely affects performance. The company seems to always miss targets which leads various teams to make adjustments. In numerous of the past adjustments, a lot of talented people were let go to save on financials, which at times questions the true intent of what the Company wants to achieve - Market Leadership or just Survival?