3.0
Mar 7, 2016
Former employee, more than 10 years
Scranton, PA
Recommend
CEO approval
Business Outlook
Pros
Work from home. Self starter job. A lot of autonomy and self supervision.
Cons
Can't implement upgrades or field change orders until after hours. Many call center systems are business critical or 24/7 and you can't restart them or troubleshoot until the low ebb of call volume. Troubleshooting and change orders can require creative thinking and sometimes late at night it's a high pressure job and nothing seems to be work. The systems and their functions are complex.