AssuranceAmerica - A very good example of a very bad company - Claims Adjuster AssuranceAmerica Employee Review

1.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, decent pay, okay benefits.

Cons

Where to begin... Broken promises, zero training, and clueless management... The company always tells its employees that they are part of a family. However, they fail to mention it is a dysfunctional family at best. Company provided laptops are nothing more than tablets that are not built to handle the workload daily tasks require. There are at minimum 3-4 meetings weekly that take up valuable time that could be spent working claims. While in meetings the intake department calls constantly 5-6 times when they can clearly see that your in a meeting. Managers are never available as they are constantly in meetings and trying to hire new employees to fill backfills of their constantly leaving employees. Managers have no knowledge of the task that the expect their employees to handle. As a result managers are constantly telling their employees to ask other co-workers for assistance. Promised at time of employment no more than 3-4 claims a day. This is not the case as I regularly get 8-10 claims a day. Management constantly tells employees that the organization is properly staffed only to turn around a week later and advise that they understand they aren't staffed correctly and are trying to higher. Due to the companies bad reputation they work to poach adjusters from other companies based upon empty promises that they fail to keep. Pay does not match the extra hours required to work to be successful at this organization.

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AssuranceAmerica Response
4y
Thank you for expressing your concerns and frustrations, we want you to know we are listening. Leadership is focused on the needs of the Claims Department by addressing training needs. We agree that the people and the benefits at AssuranceAmerica are top-notch.

Explore other reviews about AssuranceAmerica

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are wonderful and the culture is great. It is exciting to be a part of a company that is growing at a rapid pace, in people, premiums, and product diversity.

Cons

The biggest issue we have is with communication. However, this is actively being addressed by leadership for improvement.

1
5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I have had a very positive experience working here. The company has built a culture that genuinely values its employees, fosters collaboration, and encourages professional growth. Leadership is accessible and transparent, and there is a clear commitment to supporting team members both personally and professionally. It is an exciting time to be part of the organization. The company is growing strategically and thoughtfully, creating opportunities for employees to contribute in meaningful ways and expand their careers. There is a strong sense of shared purpose and momentum that makes coming to work each day rewarding. What stands out most is the company’s commitment not only to its employees but also to the communities it serves. There is a sincere focus on making a positive impact, and that mission-driven approach is reflected in daily operations and decision-making. Overall, this is a company where people are respected, growth is encouraged, and community impact matters. I am proud to be part of the team and look forward to what the future holds.

Cons

As the organization scales, there is an opportunity to further standardize processes across teams to ensure consistency and efficiency.

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