Pros
Generous PTO, Easy metrics to hit, Decent degree of autonomy in your work. This is not a company where you are micro managed. I appreciated many of the people that I worked with, and they allowed me to enjoy my job despite all of the cons in my review and my negative outlook of my time spent here.
Cons
Anyone above the unit manager level is absolutely detached from what is happening on their floor. All of their focus seemed to be completely on communicating with their clients instead of trying to understand what they could do proactively to improve situations on their end. I had several thoughts and suggestions from my front line experience that if I feel were implemented would have made things better for client, customer and employee that never were followed through on. This is also a job where you will not be promoted through if you are taking this position to get your foot in the door. In my interview, I was advised that if my performance was good I would be promoted in no time. Well, my performance was top notce, to the point where I was fielding 80-85% of questions in my team chat, taking supervisor calls, RUNNING MY OWN TRAINING CLASS, yet I was still making less per hour than people who were getting hired in new. Promotions came from outside of the company which led to unit managers knowing absolutely nothing about the tasks their employees were performing. I could have spent this time working for a company that appreciates and develops obvious talent in their company and be much further along in my career than I am right now, but instead I wasted two years working for Assurant. Very poor software engineering and IT department, system outages are a regular occurrence.
