Decent Hours and Work From Home Options, Unclear Expectations - Technical Support Analyst Assurant Employee Review

Job scope was often left vague. There was no clear idea on what kinds of customer issues fell within the scope of our responsibility, as attempting to clarify with management often yielded vague, non-answers, such as "Google is your friend." This often made call-times unreasonably long, as customers had to be placed on hold multiple times in order to troubleshoot obscure problems that you had no way of being reasonably prepared for.