Awful overworked used not appreciated for hard work - Customer Care Assurant Employee Review

1.0
Jan 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Location, other employees, training ok

Cons

Management poor, Conditions worked until burned out, no help with clients, clients always unhappy on the phone with our work ethic, will not allow you to go to restroom or get water when needed unless on break or lunch Management has no clue what to do, poor pay for what you do and fire you before benefits begin. Many employees on medication for blood pressure due to work performance and fear of being fired on the spot. Glad I am out of there.

Explore other reviews about Assurant

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

Pay can sometimes be lower than market average

2.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work across all lines of business allows for a flexible work environment

Cons

There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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