- Management - inaccessible, unresponsive, rude
- Lack of reciprocation- expectation to help everyone with everything without receiving similar assistance
- Poor communication - too many unnecessary emails, not enough necessary emails, erratic responsiveness in Teams chat despite a team dependence on real-time assistance
- Favoritism
- Poor quality of written procedures - written in such a way that a lot of reps cannot navigate or understand while actively on a call
- Constantly short staffed
- Constant loss of employees
- Poor training - new hires don’t have familiarity with systems or concepts when they are released onto the phones
- Low raises - less than $1 for meeting expectations
- Difficult to attain “exceeding expectations” status despite doing more than peers
- Unattainable monthly bonuses
- Poor health insurance
