Sink or swim - Claims Representative Assurant Employee Review

1. The training program was supposed to last for four weeks, but we were required to start taking calls in the second week. This significantly reduced the time we had to learn the necessary applications thoroughly. 2. The accelerated training schedule made it difficult to feel adequately prepared for customer interactions. 3. The company emphasizes expressing empathy to customers, which in itself is positive. However, the expectation to constantly apologize and fabricate stories to relate to customers felt excessive and unprofessional.