Pay is decent, but work-life balance is poor - In Home Expert Asurion Employee Review

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay isn’t too bad and that’s honestly I can give them

Cons

First of all when I started with this company, they told me I would only drive a certain amount of miles but now I’m realizing that that has been a lie on numerous of times they’ve pushed me way further than the limit that they initially stated and I’ve never heard anything where they’re going to formally let us know that they did push the limits so now you’re driving and putting mileage on your vehicle they also don’t pay you fully for the time that you’re out so if you’re out for two hours, they’ll only pay you an hour the and honestly, if you get caught in a shift where you’re spending more time than you are usually expected to, they will count that against you but meanwhile, their systems will have plenty of issues and thoughts that you won’t have control over but they want to make sure that you get everything done correct correctly with problems out of your control. And work life balance is honestly nonexistence. Cause it seems like a part-time job but if you get pushed way too far out then you’re basically spending two hours getting to your destination without knowing how long you would take and the constant pressure of t cells is ridiculous cause honestly it is not a sales position. It is a service position where you can upsell, but there is no warrant guarantee that the customer is expecting to buy anything formally. This is honestly a job that if you can always deal with the gold post, moving and un organizing even after something was contractually already set then yes but this company is constantly squeezing every quality out of their employees while slowly losing a moral standpoint of making sure their employees are happy they are just glad to know that they’re getting paid a little bit better than what’s mainly out here is all I can say, but as far as making a fulfillment in their commitment they don’t really care less it’s meeting sales quotes to keep their business to business relationship and not their own internal relationship with their employees

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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