Golden Handcuffs - Lost Culture - Senior Manager Asurion Employee Review

1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Money wasn't every anything to scoff at. They are great at providing golden handcuffs in the form of private equity and healthy bonuses when they deem appropriate. Unlimited PTO and decent benefits.

Cons

Company is 9 billion in debt, maybe more by now. Leads to very bad decision making. Market share is shrinking as other companies create the ability to cover wireless devices. Panic mode now that the growth and money isn't what it used to be. Poor leadership. All of the top talent was either pushed out or has left. Whoever is left wouldn't cut it anywhere else. Though the money is good, not enough to keep talented people around when the market is hot for IT growth and leadership. Shady big business dealings with the private shareholders. Ask tough enough questions, and they start pushing you out. Low quality replacement devices that are no longer repaired in the US. All foreign jobs created. Often get executives from outside, rare to be promoted from within to exec ranks. Barry Vandervier at the helm as CTO has brought in all of his friends from previous jobs. Don't like being challenged with real questions or issues. Company is relatively successful in spite of itself due to market share, however is dwindling with each passing year. Bad work/life balance...bit of a sweat shop. Undisciplined pursuit of "More" constantly.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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