Don't believe the hype - Tech Expert Asurion Employee Review

1.0
Mar 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Work is available, if you want it. Starting pay is reasonable. Supervisors are cool.

Cons

Asurion is probably one of the most overrated places to work for, ever. It's great (apparently) if you don't get stuck in a call center job, but if you do, you're screwed. 99% of the people working in the call center are miserable. I go home feeling suicidal. It's that bad. Though they say you can promote, you're probably not going to unless you know the right people. It's a glorified good ol' boys network, and people outside the call center don't even know you exist and will look down on you. If you do work in the call center, Asurion owns you. Your every move is monitored, you can't write things down, you can use your mobile device, and if you need go to the bathroom, it counts against your schedule adherence. You get 30 minutes for lunch, good luck with that. Need a day off? Expect to hear about it. Sick? Too bad, get to work. Don't work here, just don't. You'll hate yourself. Asurion does not care.

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Asurion Response
8y
Thanks for reaching out. We focus on treating our employees with integrity and are guided by the highest ethical standards. We’re sorry to hear about your experience and have forwarded along your feedback to our leadership.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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