I hate this job!!!! - Tech Coach Asurion Employee Review

1.0
Jan 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Pay. Benefits are good.

Cons

You are just a number to this company. You are required to hit multiple metrics which some are out of your control. You are required to shove the app down the customers throat. Quality scores from Verizon are based on how they feel that day. It's very subjective. Even coaches don't understand how quality rates calls. If you get a bad survey because the customer presses the wrong number it is still counted against you. This job is beyond stressful.

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Asurion Response
7y
Thanks for reaching out! We're sorry to hear about your experience. We strive to act like owners with a sense of urgency and willingness to roll up our sleeves, taking accountability to drive results. We have alerted our leadership to your feedback.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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