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      Asurion

      Engaged Employer

      Asurion reviews

      They don't care about performers - Tech Coach Asurion Employee Review

      1.0
      Feb 17, 2019
      Tech coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and the training program is pretty comprehensive. They allow you to listen to yourself and hear what you can do to improve before you hit the production floor. There are always people around to help if you're in a bind.

      Cons

      They do not care if you're a top performer. You can hit the top 5% the way I did and still end up getting yelled at. If you end up with a bad coach who yells at you and makes threats, don't bother going to HR. They'll tell you nothing is wrong. If you have problems due to the treatment from your boss, they deem it your fault and do whatever they can to give you the appearance of helping while in reality they do whatever they can to get rid of you. If you stand out as someone who won't just silently take abuse day in and day out you will not work here long.

      avatar
      Asurion Response
      7y
      Thanks for reaching out. We seek the best teammates and strive to bring out their best through everyday leadership. We're sorry to hear about your experience and have alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      1w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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