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      Asurion

      Engaged Employer

      Asurion reviews

      Run away - In Home Expert Asurion Employee Review

      1.0
      Oct 24, 2019
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very little supervision or need for supervision. Delivering and setting up phones for those who would otherwise struggle can be genuinely rewarding.

      Cons

      The company will take every opportunity to take advantage of you. Your scheduled time will state a 5 hour shift when in fact that will default to the 2 hour minimum by law if there are not enough jobs. You will not be paid hourly for the return trip from a job even if it is over 50 miles. The position is heavily dependent on your ability to sell Smart Home Support, which is itself a decent service but in many cases not something explained to new hires until it was too late.

      avatar
      Asurion Response
      6y
      Thank you for reaching out. We%E2%80%99re sorry to hear about your experience. We value team success and create a rewarding and collaborative work environment for our employees. We%E2%80%99ve alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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