Pros
Ok pay, but should be more, Decent Benefits, Working from home
Cons
I thought I found the perfect customer service work at home job, after all, Asurion is a well known brand. I thought this company would be different. I love doing customer service. I am a customer service rep, not a high pressured sales rep. When applying for the job I thought the sales part was just soft upselling products to customers which I am very comfortable at doing, by mentioning the product to customer and sending them any links or emails if they want more info. But this is a intense, ask, ask, ask, rebuttal, rebuttal type sales job that I really just don't care for. The training is more geared toward selling, than learning how to properly process claims for the customer. I am a pretty fast learner, but when you are not getting the right training to do the job, its makes it even more difficult to sell, sell, sell even way. I really hate that I will have to leave, they are losing good customer care reps, like myself. I do like the claims part so much and helping people get back on track with their phones.