Good for some, not for others. - Principal Architect Asurion Employee Review

4.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Asurion is a growing company with smart people at the helm. They know how to stay afloat and adapt. That means job stability. They take pretty good care of their employees overall. Good benefits and compensation. If you’re good at what you do and can come through in an emergency situation, you’ll be successful.

Cons

Startup mindset is hurting them at scale. Too many people are in leadership positions just because they’ve been here a long time. They don’t know how to set up processes that work at scale and it shows. There’s a real lack of organization especially around products. Lots of silos and bad, inconsistent project management means bad communication and chaos. Lots of things are missed on every project, creating a never ending stream of emergencies that the company has no interest in learning from so they can avoid the pain in the future. They rely on rockstar employees to continually see them through self-inflicted emergencies.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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