Lies!! - In Home Expert Asurion Employee Review

1.0
May 31, 2021
Recommend
CEO approval
Business Outlook

Pros

Not much to say here, maybe consistent hours and decent pay rate?

Cons

Far outweigh the pro's: LIES: Was promised medical insurance and a Verizon discount, neither of which is true. Had medical during training, but once out I was informed part-timers are not eligible (I understand it is atypical for part-timers to qualify for medical, but it's what was on my job offer letter). Verizon doesn't give employee discounts unlimited plans, which unlimited is required since you use so much data on the job, it's a catch-22. Job was extremely stressful. Delivery timeframes are planned out as if you are just dropping off and immediately off to the next. However, you're expected to activate the phone, transfer content, and somehow extract information and build rapport to make a sale in the no time that they allot for you. Verizon phones do not automatically activate as expected, and you have to call customer service to access their tools (which you as the "expert" should have). These Verizon reps then take FOREVER, and try to steal your sale from under you, only ensuring no sale occurs in the awkwardness of the process. So now you're short on time, by no fault of your own, having to speed to the next delivery, which then jeopardizes that delivery's sale potential.... it's a vicious stressful cycle, each and every day. If a car accident doesn't kill me, the stress of it will.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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