I worked for Asurion - Anonymous employee Asurion Employee Review
4.0
Sep 3, 2014
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
Very flat corporate culture - senior managers engage you and take your views seriously.
Pretty good work-life balance, but you have to manage this yourself. Take ownership of your schedule and the bosses respect you and are happy not to have to do it themselves!
Cons
Very dependant on big client wins, so client changes can hit the company pretty hard, meaning jobs are shed.
Social life is more or up to you, there is little support on that sense.
Asurion Response
11y
Thank you for your review. We are glad you found your leadership to be engaged and also enjoyed the work-life balance Asurion provides. Thank you for sharing your concerns, as well. Change can be a part of all businesses, we take its impact on our employees seriously. While you are no longer with us, we value every member of our team and encourage employees to speak with their leaders when they have concerns.
The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )
Cons
The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money