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      Asurion

      Engaged Employer

      Asurion reviews

      PPX (Pay Per Experience) - PPX (Pay Per Experience) Asurion Employee Review

      1.0
      Oct 7, 2021
      Ppx (pay per experience)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great insurance and benefits after 30 days. No disrespect to the company, there are some happy people here in other departments. The company is growing and is productive. I did not encounter or interact with Senior Management or the CEO.

      Cons

      ADVISEMENT, READ AND CHOOSE WISELY!!!! I usually do my research before accepting a new job and I did not research big mistake! Ridiculous high expectations. Two weeks of high intensive training. Too much to learn in two weeks then get on the phones to help customers. Paid $19 Per hour in training and after training $4.95 per call plus commission. After 30 days of training, you will be fired if you are not at 80% sales offer rate, even if you have computer errors and dropped calls that are beyond your control. They will count them against you. NOT FAIR! I SHOULD HAVE LISTENED TO TWO OF MY FRIENDS THAT WORKED HERE LESS THAN 30 DAYS AND QUIT! I WAS HOPEFUL AND HAD HIGHER EXPECTATIONS. FOLLOW YOUR FIRST MIND!

      avatar
      Asurion Response
      4y
      We're sorry to hear that your position with Asurion did not meet your expectations. We want all employees to feel confident and comfortable in their roles. The modules we use for training are designed to give employees a better understanding of what we do. Every employee is an important part of our team and the work they do is vital to our company's success. We want them to feel valued, and understand that miscommunication or certain job requirements can negatively impact your experience. As a team, we want to work together to ensure all business objectives are met and our employees know their worth. We are always working to get better at how we live our values. Thank you for this feedback.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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