Business/Technical Analyst - Senior Technical Analyst Asurion Employee Review

2.0
Dec 15, 2014
Recommend
CEO approval
Business Outlook

Pros

No standard vacation policy. The amount of vacation you get is up to you and your manager from day one. So it is possible to come in the door and take 4 weeks of vacation. Good Benefits. Very relaxed dress code. Shorts and tees in the summer months and Jeans and tees or sweaters or basically whatever you want to wear. The ability to work from home depending on your role. Good work-life balance.

Cons

Things are always in flux. There is absolutely no direction within the company. They jump from one shiny new thing to the other. Very silo-ed work environment. They are trying to move to a more agile development environment but the move is extremely slow. Heavy dependency on contractors on and offshore. Layoffs. They have and will layoff full teams in lieu of a "new direction" without warning. So it is extremely unstable. Reviews are extremely subjective and seem like they are based on how cool you are with your manager as opposed to your body of work which can make it challenging to get promoted. No training whatsoever. Basically you get pushed in the pool and it is sink or swim.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

See reviews by: Helpful|Rating|Date|All